Refund Policy

At EngraveIQ, we aim to provide high-quality digital tools for creating engraving-ready designs.

This Refund Policy explains when refunds may be issued for purchases made through our platform.

EngraveIQ provides digital services and instant-access features (such as AI-generated images, SVG files, and processing tools).

By purchasing credits or subscribing, you acknowledge that:

• The service is delivered immediately
• You gain instant access to digital functionality

Due to the nature of digital products, we generally do not offer automatic refunds once:

• A generation has been processed
• Credits have been used
• A subscription period has started

We may offer refunds in the following situations:

• You were charged incorrectly
• A technical error prevented you from using the service
• Duplicate payments were made
• The service failed to deliver expected functionality due to a system issue

All refund requests are reviewed individually.

Refunds will not be issued for:

• Dissatisfaction with AI-generated results
• Incorrect image uploads by the user
• Misunderstanding of how the service works
• Used credits or completed generations
• Failure to cancel a subscription on time

We strongly recommend reviewing outputs before final use.

You may cancel your subscription at any time.

• Cancellation will stop future billing
• You will retain access until the end of the current billing period
• No partial refunds are provided for unused time

Nothing in this policy affects your statutory rights under UK consumer law.

If you are a consumer in the UK or EU, you may have the right to cancel within 14 days. However, this right may be waived once:

• Digital content is accessed
• The service has begun with your consent

To request a refund, please contact us with:

• Your account email
• Description of the issue
• Relevant transaction details

Contact: hello@engraveiq.com

We aim to respond within a reasonable timeframe.

We may update this Refund Policy from time to time. Changes will be posted on this page.

If you have any questions, please contact: hello@engraveiq.com