Privacy Policy

Welcome to EngraveIQ ("we", "our", "us").

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

EngraveIQ is the data controller responsible for your personal data.

If you have any questions, you can contact us at: hello@engraveiq.com

a. Personal Data

We may collect:

• Name (if provided)
• Email address
• Account login details

b. Uploaded Content

• Images and files you upload (photos, logos, designs)
• Generated outputs (engraved images, SVG files)

c. Usage Data

• IP address
• Browser type and device information
• Pages visited and interactions
• Feature usage and request logs

d. Payment Data

Payments are processed securely by third-party providers. We do not store full payment card details.

We process your personal data under the following lawful bases:

• Contractual necessity — to provide the services you request
• Legitimate interests — to improve our platform, prevent abuse, and ensure security
• Legal obligation — where required by law
• Consent — where applicable (e.g. cookies)

We use your data to:

• Provide and operate EngraveIQ services
• Process and generate engraving outputs
• Manage your account and usage
• Monitor performance and prevent misuse
• Improve features and user experience
• Process payments and subscriptions
• Provide customer support

Images you upload are:

• Processed to generate engraving results
• Temporarily stored for processing and delivery

We do not:

• Sell your images
• Use your images to train AI models

We may share data with trusted third-party providers for:

• Payment processing
• Hosting and infrastructure
• Image processing and delivery
• Analytics

These providers process data under strict confidentiality and in accordance with applicable data protection laws.

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions

We retain your data:

• While your account is active
• As necessary to provide services
• As required for legal or regulatory purposes

You may request deletion of your data at any time.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

We use cookies to:

• Maintain sessions
• Improve performance
• Analyze usage

Where required, we will request your consent before using non-essential cookies.

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and you use the service at your own risk.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

If you have any questions about this Privacy Policy or your data, contact: hello@engraveiq.com

By using EngraveIQ, you acknowledge and agree to this Privacy Policy.